Device Issue
How Can I Troubleshoot Audio Problems?
Unfortunately, there are lots of reasons why you could be experiencing audio issues. In order for us to troubleshoot, please email us at support@cineverse.com with the following info: The make and model of the connected device you’re using. The make ...
How Can I Troubleshoot Video Playback Problems?
Here are some easy steps to troubleshoot any video playback issues you may be experiencing: Reset your connected device. Reset your cable modem. We recommend unplugging the power for at least 30 seconds. If applicable, reset your router. We recommend ...
Roku Device Compatibility with Cineverse
Cineverse is available with all Roku software versions from 6.2 and up. On the Roku player you can go to Go to Settings Go to System Select "About" There you will see the software version of the Roku player. If your Roku's software version is below ...