How Can I Troubleshoot Audio Problems?
Unfortunately, there are lots of reasons why you could be experiencing audio issues. In order for us to troubleshoot, please email us at
support@cineverse.com with the following info:
- The make and model of the connected device you’re using.
- The make and model of any special audio equipment (home theater, etc.) you may have.
- The name of the movie/show you were watching.
- A description of the issue – (e.g., “No sound plays in the middle” or “There is no audio in the movie.”
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