Customer Support
Articles
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How Do I Sign In?
Signing in on the Cineverse website Go to Cineverse.com and in the top right-hand corner click "Login" You'll then be prompted to sign in using your email and password. If you do not have a Cineve...
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How Will the Monthly Subscription Charge Appear on My Credit Card Statement?
It’ll say “Best Purchase Ever,” of course. Seriously though, it should read “MATCHPOINT TV” in the purchase detail information.
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How Do I Update My Email Address or Password?
To update your Cineverse account, visit www.Cineverse.com and log in. Once signed in, click your name on the top right corner of the screen and select "Account" to update your personal information....
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What is My Username?
Your username will always be the full email address you used when you registered for your Cineverse account. If you registered for an account through the Android app, your username would be the ema...
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How is My Credit Card Information Stored?
Your card data is stored securely by Paypal, our payment processor. Paypal processes payments for thousands of websites and is audited as a PCI level 1 service provider.
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How Do I Update My Cineverse Account Info?
To update your Cineverse account, visit www.Cineverse.com and log in. Once signed in, click your name on the top right corner of the screen and select "Account" to update your personal information....
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I Forgot My Cineverse Password
No worries. It happens! Finding your Password on the Cineverse Website If you forgot your password, visit Fandor.com on your browser and click on the "Login" button in the upper right-hand corn...
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How Do I Change My Payment Information?
If you need to update your payment information, go to Cineverse.com and log-in to your account. Once you are logged in, click your name on the upper right of the homepage. Then click "Account" in t...
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How to Install Cineverse on Your Roku
If you plan to log in to Cineverse on your Roku, you will need to follow these steps: Go to the Channel Store on your Roku player. Press the asterisk symbol "*" on your Roku remote and search for ...
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How Am I Charged?
We use the credit card information you enter when you subscribe for a Premium Cineverse subscription to charge you. All of your card data is stored securely by PayPal, our payment processor. PayPal...