Customer Support
Activity overview
Latest activity by Customer Support-
Customer Support created an article, How Do I Sign In?
Signing in on the Cineverse website Go to Cineverse.com and in the top right-hand corner click "Login" You'll then be prompted to sign in using your email and password. If you do not have a Cineve...
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Customer Support created an article, How Will the Monthly Subscription Charge Appear on My Credit Card Statement?
It’ll say “Best Purchase Ever,” of course. Seriously though, it should read “MATCHPOINT TV” in the purchase detail information.
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Customer Support created an article, How Do I Update My Email Address or Password?
To update your Cineverse account, visit www.Cineverse.com and log in. Once signed in, click your name on the top right corner of the screen and select "Account" to update your personal information....
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Customer Support created an article, What is My Username?
Your username will always be the full email address you used when you registered for your Cineverse account. If you registered for an account through the Android app, your username would be the ema...
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Customer Support created an article, How is My Credit Card Information Stored?
Your card data is stored securely by Paypal, our payment processor. Paypal processes payments for thousands of websites and is audited as a PCI level 1 service provider.
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Customer Support created an article, How Do I Update My Cineverse Account Info?
To update your Cineverse account, visit www.Cineverse.com and log in. Once signed in, click your name on the top right corner of the screen and select "Account" to update your personal information....
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Customer Support created an article, I Forgot My Cineverse Password
No worries. It happens! Finding your Password on the Cineverse Website If you forgot your password, visit Fandor.com on your browser and click on the "Login" button in the upper right-hand corn...
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Customer Support created an article, How Do I Change My Payment Information?
If you need to update your payment information, go to Cineverse.com and log-in to your account. Once you are logged in, click your name on the upper right of the homepage. Then click "Account" in t...
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Customer Support created an article, Cancelling for Android Subscribers
For Premium Subscriptions Purchased Through the Android App and GooglePlay On your Android mobile device 1. On your android device, launch the Google Play Store. 2. Tap Menu -> My Apps -> Subsc...
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Customer Support created an article, Cancelling for Subscribers Who Subscribed Online at Cineverse.com
On your Mac or PC: Log in to your Cineverse account. In the upper right-hand corner, hover over your Account Name. You will see the drop-down appear. Click "Account," and on the page that appears, ...